Privacy Policy

1. Who We Are

This website is operated by All In Hand Property Services Ltd, trading as ALL IN HAND. In this Privacy Policy, “we”, “us” and “our” refer to All In Hand Property Services Ltd.

For the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018, we are the data controller of the personal data collected through this website and in connection with our cleaning, clearance, gardens and property care services.

Company number: 17417788 (registered in England and Wales) · Registered office: 3 Broadway, Sheerness, Kent, ME12 1AB · Email: hello@allinhandpropertyservices.co.uk

2. About This Privacy Policy

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, submit an enquiry, request a quote, engage our services, or otherwise interact with us.

While we take appropriate steps to protect your personal data, internet transmissions are never completely secure. If you prefer, you may contact us directly by email, phone or WhatsApp rather than submitting information through the website.

3. The Personal Data We Collect

Information you provide directly

• your full name
• your email address
• your telephone or WhatsApp number
• the address of the property where the service is to be carried out
• your billing address, where different from the service address
• details about the service you require – for example property size, garden size, number of rooms, or the type and quantity of items for clearance
• photographs of the property or job, where you choose to share these to help us provide an accurate quote
• your preferred appointment dates and times
• payment details, where you pay for services (processed securely)
• any message, enquiry or other information you send to us
• your marketing preferences

Information collected automatically

• your IP address
• browser type and version
• device type
• operating system
• referring website
• pages viewed and time spent on pages
• date and time of visits
• other website usage and diagnostic data

Cookies and similar technologies

We may collect information through cookies and similar technologies. Please see Section 11 below.

4. How We Collect Your Personal Data

• directly from you when you complete an enquiry or quote request form, contact us by email, phone or WhatsApp, or otherwise communicate with us
• automatically through your use of the website, including through cookies and analytics tools
• from third-party service providers where necessary to operate the website or deliver our services, such as website hosts, email service providers, payment processors and analytics providers

5. How We Use Your Personal Data

• respond to your enquiry and provide a quote
• provide the cleaning, clearance, gardening or property care services you have booked
• communicate with you before, during and after a job, including scheduling and any changes
• process payments and keep accurate financial records
• coordinate with the employed staff and self-employed contractors who carry out work on our behalf
• where relevant, arrange licensed disposal of waste in line with our duty of care under waste management regulations
• send you updates or information where you have consented, or where otherwise permitted by law
• operate, maintain and improve our website
• monitor website performance, usage and security
• prevent fraud, misuse or unlawful activity
• comply with legal and regulatory obligations
• establish, exercise or defend legal claims

6. Our Legal Bases for Processing

Consent

Where you have clearly agreed to receive marketing communications or to the use of non-essential cookies.

Contract

Where processing is necessary to perform a contract with you, or to take steps at your request before entering into a contract – for example, to respond to your quote request and arrange a job.

Legitimate interests

Where processing is necessary for our legitimate interests, such as operating and improving our website, responding to enquiries, and administering our business, provided those interests are not overridden by your rights.

Legal obligation

Where we need to process your data to comply with legal or regulatory requirements, including waste management and health and safety obligations.

7. Children

Our services are not directed at children, and we do not knowingly collect personal data from children through our website. If a child’s information comes to us incidentally – for example, if a family member is present during a visit – we only use it as reasonably necessary to deliver the service safely.

8. Marketing Communications

If you opt in to receive marketing communications from us, we may send you information about our services, offers and updates. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly.

9. Sharing Your Personal Data

We do not sell your personal data. We may share your personal data with trusted third parties where necessary, including:

• website hosting and technical support providers
• email service providers
• payment processors
• analytics providers
• our employed staff and the self-employed contractors who carry out cleaning, clearance, gardening or property care services on our behalf
• licensed waste carriers and disposal facilities, where clearance services are provided
• professional advisers, such as legal or accounting advisers
• regulators, courts, law enforcement bodies or other authorities where required by law

10. International Transfers

We are a Kent-based business and the great majority of our clients, properties and contractors are located in the United Kingdom. Some of our website, email or software providers may process personal data outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the site function properly, improve performance, and analyse traffic. We may use strictly necessary cookies, analytics cookies, and functionality cookies. You can manage cookies through your browser settings. We do not use advertising cookies or sell data to advertisers.

12. Analytics and Third-Party Tools

We may use third-party tools such as website analytics services to understand how visitors use the website and to improve performance and user experience.

13. Automated Decision-Making

We do not use your personal data for automated decision-making that produces legal effects or similarly significant effects on you. All quotes and decisions about whether we can carry out a job are handled personally by a member of our team.

14. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy. When personal data is no longer required, we will securely delete or anonymise it.

15. Data Security

We take reasonable and appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

16. Your Rights

Under applicable data protection law, you may have the right to:

• request access to the personal data we hold about you
• request correction of inaccurate or incomplete personal data
• request deletion of your personal data in certain circumstances
• request restriction of processing in certain circumstances
• object to processing based on legitimate interests
• withdraw consent at any time where we rely on consent
• request transfer of your personal data to you or another provider, where applicable
• lodge a complaint with the relevant supervisory authority

To exercise any of these rights, please contact us using the details in Section 20 below.

17. Complaints

If you have concerns about how we handle your personal data, we would appreciate the opportunity to address them first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

18. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content, security or privacy practices of those websites.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any changes will be posted on this page.

20. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact All In Hand Property Services Ltd at 3 Broadway, Sheerness, Kent, ME12 1AB · hello@allinhandpropertyservices.co.uk · WhatsApp +44 7988 073538.

All In Hand Property Services Ltd (trading as ALL IN HAND) is registered in England and Wales, company number 17417788. Registered office: 3 Broadway, Sheerness, Kent, ME12 1AB.